Returns & Warranty – Luggage & Backpacks

At EASTPAKSHOPUS, we want you to purchase your Luggage & Backpacks with total peace of mind. If you’re not completely satisfied, our comprehensive return and warranty policy has you covered.

Returns Policy

  • 30-Day Satisfaction Guarantee – You can return your Luggage & Backpacks within 30 days of the delivery date for a full refund.
  • Product Condition – Returned items must be unused, in their original condition, and include all original packaging, tags, and accessories.
  • Initiating a Return – To initiate a return, please contact our customer support team at support@eastpakshopus.com with your order number and reason for the return.
  • Refund Process – Upon receipt and inspection of the returned Luggage & Backpacks, refunds will be credited to your original method of payment. Please note that original shipping costs may not be refundable.

Warranty Coverage

We stand behind the quality of our Luggage & Backpacks. That’s why we offer a 1-year limited warranty on all Luggage & Backpacks purchased from EASTPAKSHOPUS.

Our warranty protects against:

  • Defects in manufacturing, materials, or workmanship
  • Issues with seams, print quality, or overall material integrity

This warranty does not cover:

  • Normal wear and tear, including fading or minor cosmetic damage.
  • Damage resulting from misuse, accidents, or unauthorized modifications.
  • Damage due to improper cleaning, care, or storage.

Making a Claim

To make a warranty claim, please contact our customer support team at support@eastpakshopus.com or call us at 817-759-9315. Please provide your order number, proof of purchase, photographs of the defect, and a detailed description of the issue.

Warranty solutions may include:

  • Replacement of the defective Luggage & Backpacks with a new product of equal or similar value.
  • Professional repair of the defect.
  • Guidance or recommendations for resolving minor issues.

Need Assistance?

Our dedicated customer support team is here to assist you with any questions or concerns you may have. For assistance with returns, exchanges, or warranty claims related to your Luggage & Backpacks, please visit our Contact Us page or email us at support@eastpakshopus.com.